Legal

Cancellation & Refunds

Transparent and fair refund process for all our partners.

Our Commitment to Transparency

At SmartPayZone, we value your satisfaction and strive to provide clear guidelines regarding cancellations and refunds. This policy outlines the terms and conditions under which cancellations and refunds are processed.

Cancellation Policy

Service Cancellations

Due to the real-time nature of our services (such as mobile recharges and bill payments), cancellations are generally not possible once a transaction has been initiated. However, exceptions may apply under the following circumstances:

  • Duplicate Transactions: If you have accidentally made the same transaction more than once.
  • Erroneous Transactions: If the transaction was made in error, such as entering incorrect details (subject to operator/biller policies).

Process for Cancellation Requests

If you believe your situation qualifies for a cancellation, please contact our customer support team immediately through our registered support channels. providing your transaction details and reason for cancellation. Our team will review your request and inform you of the outcome within 7 business days.

Refund Policy

Eligibility for Refunds

Refunds may be considered under the following conditions:

  • Failed Transactions: If a transaction fails due to technical reasons and the amount is debited from your account without the service being delivered.
  • Service Not Delivered: If the service you paid for was not delivered as promised.

Refund Process

To request a refund, contact our customer support team. Please include the following information:

  • Your full name and contact information
  • Transaction ID
  • Date and time of transaction
  • Amount debited
  • Reason for refund request
Our team will investigate your request and notify you of the decision within 14 business days. If approved, refunds will be processed to the original method of payment within 7 business days after approval.

Non-Refundable Services

Certain services are non-refundable, including but not limited to:

  • Services that have been successfully delivered.
  • Services explicitly stated as non-refundable at the time of purchase.

Contact Us

If you have any questions about our Cancellation and Refund Policy, please contact us at:
Email: info@smartpayzone.in
Address: Lalgola, Murshidabad, West Bengal